For the defective goods, Warranty process as follows:
- Send us your order number and pictures of defective light to: firstname.lastname@example.org
- Within 90 Day purchases, customer needs to ship the defective goods to MORSEN warehouse. The MORSEN will cover the shipping cost from customer to warehouse. Please pay the shipping cost at local logistics first, we will refund customer shipping cost from receiving the original receipt.
- For goods between 91 days and 3 years from the date of original invoice, a service to ship the defective product for repair or replacement to the MORSEN, customer needs to pay for the shipping cost to local logistics company.
MORSEN reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable MORSEN Terms and Conditions of Sale apply to any LED Products.
All Flood lights carry a 3-Year replacement warranty at no cost to fix.
No return for refunds, exchanges, credit or replacement are accepted.
NOVA SILK ROAD SARL
37 rue des Mathurins, Paris, France
We will accept International orders from most countries. We can ship to you via FedEx, DHL and USPS. Duties and brokerage charges may be assessed by your counties customs service and the shipping company, and these charges are the buyer’s responsibility.
Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.
We will make every effort to ship your order within the lead time projection provided on our website. However we are unable to guarantee any specific lead/delivery time. Shipping usually takes 7-10 days, Priority shipping takes 3-5 days.
All orders are processed in USD. While the content of your cart is currently displayed in "Your Selected Currency", you will checkout using USD at the most current exchange rate.
You can order our products by browsing our catalog and adding the products you wish to purchase to the shopping cart.
Once you have added the products you want to order to your shopping cart, click on the shopping cart button. You will then be prompted to enter your shipping and payment information.
Upon submission of your order you will be sent a confirmation email detailing the products that you ordered and all invoicing / shipping information. You can also review your order details by logging into your account on our website. If there are any errors or problems with your order, please contact us immediately at email@example.com
If we have not prepared on your order, you can cancel without penalty. Once we start preparing orders may not be cancelled.
To cancel an order, please send an email message to firstname.lastname@example.org
RETURN & EXCHANGE POLICY
All of our products come with a 15-day return policy. If you're not satisfied with your purchase, we'll provide a hassle-free return process. Here are some details to note:
*All returns or exchanges must be received in like new condition with all original accessories and packaging.
*All returns received with damaged or missing components may be deducted from the refunded amount.
*All returns shipping cost should be paid by customers .
*All returns will be accepted within 15 days from the original order date. Returns sent after 16 days will not be accepted.
For warranty replacements, please send an email to email@example.com for complete instructions. If approved, our team will issue an RMA (Return Merchandise Authorization) and replacement product will be sent out upon receipt of the defective units. MORSEN will either replace or repair the defective unit based upon our discretion. Items returned without an RMA number will be rejected and returned to sender. Customers requesting an advance replacement will be required to provide payment information for a replacement unit which MORSEN will keep as a pending charge for the original cost of the item. Once we receive the defective item, the unit will be examined for accessories and physical damage. If after review all accessories are present and the unit is in “good” condition, then the pending charge will be voided. If MORSEN does not receive the defective unit back within 25 days from the shipment of the replacement, we will formally charge your credit card and the replacement unit will be yours to keep. Exemptions apply.
Free shipping rates
Any flat shipping rate can be made into a free shipping rate by setting the shipping cost to $0. For example, if you want to offer free shipping on all orders, then you can create a general flat shipping rate with a cost of $0.
Instead, if you wanted to offer free shipping on orders over $100, then set up a priced-based flat rate of $0 for orders over $100.
Written quotes (mailed, emailed or faxed) may have modified return/exchange conditions that will supersede this return/exchange policy.
- American Express
- Bank or Cashier’s Check
Since we build all fixtures to order, we will debit your credit card for the full purchase amount when you submit your order.
If you pay for your order with PayPal, PayPal will immediately debit your PayPal account for the full purchase amount.
If you pay by Bank or Cashier’s Check, simply mail your check to our address. Once we receive the payment, we will start production on your order.
We are unable to accept COD orders at this time.
MORSEN uses average spectroradiometric data for each LED type to estimate fixture performance. Actual photo-metric results may vary from advertised performance estimates. Actual production LEDs will vary both in spectral content and radiometric flux within the LED manufacturer’s bin tolerance.
MORSEN Lighting’s sole obligation for products that prove to be defective by MORSEN’s own evaluation tests will be to repair or replace the products. Outside of our published warranty, MORSEN gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall MORSEN liability exceed the buyers purchase price. Nor shall MORSEN be liable for any indirect or consequential damage. Notice of possible defective products must be made within 30 days of delivery. This warranty does not apply to products that have been subject to misuse including, but not limited to; the application of a reverse voltage to LEDs, static discharge, overheating, water submersion, accident, modifications, or alteration which makes it impossible for MORSEN technicians to test the product. All product warranties are void if the LED fixtures have been opened by the customer.
Further, products sold by MORSEN are not authorized for use as critical components in life support devices, systems, nor in medical operating room or life rescue equipment. A critical component is any component of a life support device, system or medical/rescue equipment whose failure to perform can be reasonably expected to cause failure or malfunction of the life support device, system or medical operating room/life rescue equipment.
MORSEN is not responsible for the indirect exchange or resale of products to territories that are recognized under Federal or International trade embargos.
Our LED lighting products are extremely bright. Customer should not stare directly into any of the lights. Customer should only use Light Therapy LED fixtures under a licensed doctor’s supervision. MORSEN, NOR ANY OF THEIR EMPLOYEES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ASSOCIATED WITH USING THE LED LIGHTING PRODUCTS.
TECHNICAL SPECIFICATIONS & PRODUCT INFORMATION
Product information and specifications supplied on this website is based on information published by the respective product manufacturers and is provided for reference only. MORSEN, NOR ANY OF THEIR EMPLOYEES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR OTHER LOSSES ARISING OUT OF ERRORS OR OMMISSIONS ON THEIR WEBSITE OR ON ANY PRINTED DOCUMENTATION PUBLISHED BY MORSEN, INC.
TECHNICAL ADVISE DISCLAIMER
It is expressly understood that any technical advice furnished (via email, telephone, blog or any other form of communication) by MORSEN or any of its employees with reference to the use of electronic products is given gratis and MORSEN assumes no obligations or liability for the advice given or the results obtained. All such advice is given and accepted at the buyer’s risk. If you are not experienced with the use of high powered LEDs and electronics, then we highly recommend that you engage an experienced electronics technician or engineer to provide you with assistance. MORSEN, NOR ANY OF THEIR EMPLOYEES SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR OTHER LOSSES ARISING OUT OF ANY ADVICE PROVIDED.
TRADEMARKS & COPYRIGHT
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under UK and other copyright laws, and is the property of MORSEN. The collective work includes works that are licensed to MORSEN, Inc. Copyright (c) 2017, MORSEN Lighting, Inc. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MORSEN or purchasing MORSEN products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with MORSEN or to purchase MORSEN products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MORSEN. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of MORSEN used in the site are trademarks or registered trademarks of MORSEN Lighting.
MORSEN products are not designed or intended for use in connection with the illegal manufacturing, cultivation, or production of controlled substances. Our products are intended for commercial horticultural and research uses in accordance with applicable law. The lawful and proper use of our products is a condition of their sale.
Any improper use of the MORSEN products voids the warranty otherwise provided. Any illegal use of our products could subject the user to severe fines, penalties and/or imprisonment under the law of your jurisdiction. All comments and testimonials presented, in any form, by customers are not the representations of, nor do they represent the opinions of, the manufacturers.
You acknowledge that neither MORSEN, nor any of its agents, affiliates, directors, employees and associates may be held liable, responsible or accountable for any type of damage, litigation or other legal action, which may arise either from your legal or illegal use of MORSEN products, websites, or consultation, and under no circumstances will you be eligible for any form of compensation from the aforementioned.
We reserve the right to amend and update these Terms and Conditions at any time without notice.
These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of UK.
Question about the Terms of Service should be sent to us at firstname.lastname@example.org
NOVA SILK ROAD SARL
37 rue des Mathurins, Paris, France