We Are Here To Help
DO YOU SELL / SHIP TO MY COUNTEY?
Yes. Barring an embargo, we sell and offer shipping to almost every country. Please contact us atfor a quote and order fulfillment. For quick processing, tell us what product you would like to purchase and include your mailing address
WHAT IS YOUR WARRANTY POLICY?
For the defective goods, Warranty process as follows:
- Send us your order number and pictures of defective light to firstname.lastname@example.org
- Witn 90 Day purchases, customer needs to ship the defective goods to Morsen warehouse. The Moren will cover the shipping cost from customer to warehouse. Please pay the shipping cost at local logistics first, we will refund customer shipping cost from receiving the orginal receipt.
- For goods between 91 days and 2 years from the date of original invoice, a service to ship the defective product for repair or replacement to the Morsen, customer needs to pay for the shipping cost to local logistics company.
Morsen reserves the right to modify or discontinue this LED Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any LED Products purchased after such modification or discontinuance. Except as set forth in this LED Warranty, all other provisions in the applicable Morsen Terms and Conditions of Sale apply to any LED Products.
All Flood lights carry at least 2-Year replacement warranty at no cost to fix.
No return for refunds, exchanges, credit or replacement are accepted.
In order to enforce the rights under this warranty, the purchaser must notify of a warranty claim by contacting email:
WHAT IS YOUR RETURN POLICY?
We do not accept returns or exchanges on any lighting products. However, we do offer a warranty guaranteeing our products for three years.
CAN YOUR LIGHTS RUN ON 240V?
Yes! Morsen LED lights can run safely on voltages ranging from 185v all the way up to 260v. The cord will need to be changed out to accommodate the different voltages, but this will be all you need!
HOW LONG DOES IT TAKE TO BUILT AND SHIP A PRODUCT?
ALL Series: Within 7 Days from payment approval.
WHERE ARE WAREHOUSE LOCATIONS?
- United States
- Hong Kong
- United Kingdom
STILL HAVE ANY QUESTIONS?